Zomato got itself into a controversy after a video got surfaced on social media.
Food the delivery firm soon introduced the tamper-proof tapes and other precautionary steps
Zomato delisted one of its delivery personnel after he was found eating food from an order
Zomato is one of the country’s biggest food delivering and restaurant discovery services. Founded in July 2008 by Deepinder Goyal and Pankaj Chaddah, Zomato is now working in 24 countries including India, New Zealand, Australia, Singapore, Brazil, and the United States and the middle Qatar and has expanded into a $2.3 Billion company.
With Zomato, Customers place an order through a mobile application on their smartphones and restaurants would make the order and hand it over to the delivery crew of Zomato. Zomato also holds a stack of information about restaurants and locations. Zomato also assists new business holders to find set-up location-based on the success rate.
In 2018, Zomato got itself into a controversy after a video got surfaced on social media. In that video, one of Zomato’s delivery boy was seen carrying order and consuming food out of its packed order. In the video, the boy seen repacking the order and keeping them back into the delivery bag which was supposed to be delivered.
In response to the video, Zomato released a statement in its blog post and assured that the matter will be investigated. Stating it as a ‘rare and unusual case’, the food the delivery firm soon introduced the tamper-proof tapes and other precautionary steps to ensure safeguards against this.
Following this incident, Zomato had received plenty of criticism from social media users for its shabby delivery quality and services. The company issued an apology to all the trollers and took stern action against the delivery boy.
Zomato apologized by saying, “We take such incidents solemnly and upon thorough investigation, we have found that the video was shot in Madurai, Tamil Nadu. The person in the video is indeed our delivery partners. We have spoken to him at length – and while we have known that this was a human error in judgment, we have dismissed him off our platform,” they wrote in the blog.
“This unfortunate incident, only makes our dedicated to fleet training, scheduling and working even stronger. We stand behind our profound fleet who provide the right and loyal services across the nation,” Zomato added. After its delivery boy controversy, Zomato delisted one of its delivery personnel after he was found eating food from an order. To recuperate from the viral video, Zomato hired psychiatrist Rohit Garg to counsel its employees. Deepinder called it an attempt to build an environment to encourage professional help and for strong mental health. “We consider strong mental health to play a crucial role in vigorous and the overall quality of work-life, across all levels and stakeholders within the firm”; Goyal said.
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