AL Platform ‘Haptik’, Teams up with Maharashtra Government to launch Aaple Sarkar Chatbot

Key Highlights

Haptik has teamed up with The Government of Maharashtra to launch Aaple Sarkar Platform

The platform has already got enormous feedback

The Rights to Services Act of 2015 provides transparent, systematic, and opportune public services.

Haptik is one of the world’s largest venture conversational AI platform based in Mumbai. Founded in 2013 by AakritVaish, A contender to the Forbes India 30 under 30 lists in 2015, and SwapanRajdev, an Ex-ETL consultant at Accenture. Haptik includes more than 500 brands such as Coca-cola, ICICI Bank, Samsung, Mahindra Group, and others. 

Artificial intelligence-based personal mobile assistant, Haptik has teamed up with The Government of Maharashtra to develop a chatbot as a part of its Aaple Sarkar Platform. The Chatbot is available on the Aaple Sarkar RTS (Right to Services) official website, it will give conversational access to data and information about 1,400 services managed by the state government. 

The platform has already got enormous feedback from the state inhabitants. The bot has significantly profited users by providing them with instant, precise, transparent and absolute information, also enabling them to track services provided by the state government. 

Devendra Fadnavis, Chief Minister of Maharashtra, said, “Accountability, organized, Transparency and insertion are the foundation of any strong governance. These days, the test of an honest government is the delivery of services and processing the paperwork with least human intrusion that as well in a time-bound manner. One should get the required services or the required paper processed in a time-bound, transparent, and foreseeable manner without even knowing the person behind the show. Technology is the only technique we can scale governance and accomplish the desires of our young population and we are proud that in our state (Maharashtra) we have a committed portal ‘Aaple Sarkar’ via which more than 400 online services are being supplied. 

CEO Vaish said, “IT always gives us enormous pleasure to execute conversational solutions that can remarkably improve public service frameworks, as these affect the lives of millions. The RTS chatbot amalgamates a scale of algorithms that gives it the ability to process an immense number of queries daily, examining each communication, maintaining records, and offering the users with the most efficient information. We have been amazed by the manner our state government accepted AI technology in general, and are thrilled to work with them in the coming time to make the RTS bot accomplishing its aim. Statewide across multiple languages.”

The Rights to Services Act of 2015, aims to provide transparent, systematic, and opportune public services to make sure virtuous governance. The act approves citizens right to access information regarding public services through digital platforms. The new chatbot will be a news portal that citizens can get their queries resolved. 

Haptik app has a team of 350-400 crew members working for 48 hours a week. Experts on the other side of the chatbox are available 24×7 for 365 days and they will fix the individual’s query within seconds. 

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Rajat Mehrotra

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