Gupshup is a conversational engagement platform that empowers businesses to communicate with their customers across various messaging channels, including WhatsApp, RCS, Instagram, and Voice. Founded in 2004 by Beerud Sheth, the company is headquartered in San Francisco, with additional offices in Mumbai, Bengaluru, and Singapore. Gupshup boasts a clientele of over 45,000 businesses spanning India, Latin America, Europe, the Middle East, and the US, including notable names like HDFC Bank, IndusInd Bank, OYO, Flipkart, and Zomato.
Gupshup recently unveiled the Gupshup Conversation Cloud, a suite of SaaS tools designed to enable businesses to orchestrate AI-powered conversational campaigns throughout the entire customer journey. Setting itself apart from traditional conversational engagement platforms, the Gupshup Conversation Cloud offers a comprehensive and integrated solution, replete with unique features and benefits such as omnichannel support, advanced AI capabilities, personalized interactions, streamlined automation, and actionable analytics.