MGM Hospital, Warangal, first to set up patient support services model in Tier 2 cities of Telangana
- In a first Referral Pathways from Rural to Urban Govt Tertiary care
Hyderabad, 26th August 2025: Mahatma Gandhi Memorial Hospital (MGMH), one of largest state-run multi-specialty and tertiary hospitals in Telangana has collaborated with Helping Hand Foundation (HHF) to set up Patient support Services.
The 1500 bedded MGM Hospital in Warangal sees over 3000 OPD daily, which runs OP from 9am -12pm and then later 4pm – 6pm. 700-750 medical emergencies cases are reported daily and the hospital has services covering all departments, a dedicated pediatric block, Oncology block, Palliative Care, Geriatric Care, Psychiatry and de-addiction center & other super specialty services including cardiology at PMSSY hospital.
Patients from neighboring Hanamkonda, Jangaon, Mahabuababad, Mulugu, Jaishankar Bhupalapally, Narsampet, predominantly with 20% Tribal Population visit MGM Hospital for treatment and given the wide spectrum of medical services in a large and complex eco system that requires robust and adequate patient support systems for ease of access, mobility and for continuity of care.
Helping Hand Foundation (HHF), which has been working in building patient support services through its Help Desk model with state-run hospital in Hyderabad, now has set itself in partnership with and Basheer and Sarwar Babukhan Human Development Trust (BSB HDT) to expand the patient support services in Tier 2 cities of rural districts in TG.
- HHF has deployed 7 trained Community Health Workers in MGM Hospital, Warangal.
- Three CHWs (Female) will assist patients in OPD registration mainly for ABHA ID (Ayushman Bharath Digital Mission), pharmacy assistance, Navigational support, paper documentation for Govt Schemes etc.
- Four CHWs (Males) are positioned at Casualty and Emergency Block for providing Mobility assistance to patients from Casualty to other departments.
- Supporting referrals and transfers to various departments such as Surgery, ECG, MOT, X-ray, USG Scans, and CT scan.
- Providing mobility support even to discharged patients until they leave the hospital premises.
Significantly a dedicated Helpline number will facilitate intra district and hospital pathway for patients, particularly the Tribal patients between MGMH and govt tertiary hospitals in Hyderabad where HHF runs Help Desk services. This will significantly improve patient trust and treatment outcomes.
The Patient Support Services were formally launched today by Dr. Satya Sharada IAS, Collector Warangal in the presence of Hospital Superintendent Dr. K. Kishore Kumar, Dr. Vasanth Rao, Deputy CS RMO and CAS RMOs Dr. Shashi Kumar, Dr. Mamatha Devi & Dr. Ashwini Kumar.
Patient Support Services in MGM will mean less confusion and more care, easier accessibility through guidance from Help Desk will reduce stress, save time & repetitive queries. In the long run it will improve patient trust in public health, said Mujtaba Hasan Askari of Helping Hand Foundation.
HHF thanked Shri. C. Damodar Rajanarshima Health Minister, for his support for the Rural Patient support program.
