Razorpay POS Introduces Q-Zap Cutting Billing Wait Time by 40%

Fintech giant Razorpay’s offline payments division, Razorpay POS, has introduced ‘Q-Zap’, an innovative payment solution tailored for retailers. According to Razorpay, Q-Zap is engineered to speed up checkout processes and eliminate queues. This solution aims to revolutionize the in-store customer experience by cutting billing time by 40% and enabling retailers to save up to 20% on annual operating expenses.

Related: FinTech Startup ProsParity Raises $2M for Credit Distribution Transformation

Traditionally, customers have had to endure long waits at billing counters to finalize their payments, a process that can be frustrating and have a detrimental effect on customer satisfaction and sales. Clients have the option to utilize self-service checkout kiosks or mobile POS devices that are connected to Q-Zap in order to finalize their transactions from any location within the store.

Q-Zap provides effortless Ready Plug-and-Play integrations with more than 120 billing partners, enabling the solution to be deployed within four days—far surpassing the industry norm of four weeks. This integration simplifies tasks like billing, payment collection, and reconciling sold goods against received payments, enhancing overall efficiency. The solution incorporates Razorpay POS hardware and software, accommodating all payment methods, such as UPI, credit cards, and debit cards, across major networks like Visa and Mastercard, ensuring quicker and more efficient checkouts.

As per the company, the main advantage of Q-Zap is its ability to eradicate lengthy checkout queues, greatly improving the customer experience. Moreover, with employees no longer tied to fixed cash registers, they can take on other tasks like helping customers, addressing inquiries, or managing checkouts. This change enables staff to deliver superior service and enhances overall customer satisfaction.

Rahul Kothari, Razorpay’s Chief Operating Officer, remarked on the new launch, saying, “At Razorpay, our mission is to equip businesses with tools for effortless payment processes. Our latest innovation, Q-Zap, is designed to eradicate long checkout queues and to allow store staff to be more accessible to customers, providing help and answering queries to enhance the overall shopping experience.”

In August 2022, Razorpay expanded its payment services to offline businesses by acquiring Ezetap, now known as Razorpay POS, transforming itself into a comprehensive omnichannel payment platform. Following this, the company has launched a variety of innovative products and features, such as instant refunds within two minutes for failed UPI transactions on Razorpay POS devices and the Dynamic QR Soundbox, the first enterprise-ready QR device in India with card support. These initiatives are designed to improve the in-store payment experience and consistently innovate payment solutions.

In response to the evolving consumer market in India, businesses are facing shifting demands. To achieve the ambitious $2 trillion target by 2033, a robust infrastructure is imperative due to the market’s anticipated rapid growth. Razorpay, under Kothari’s leadership, is dedicated to pioneering innovative and flexible solutions that tackle key obstacles in the financial transactions of online and offline enterprises.

Razorpay’s Q-Zap solution aims to revolutionize the in-store customer experience by significantly reducing checkout times, eliminating queues, and enabling retailers to save on operating costs. The seamless integration with over 120 billing partners and support for various payment methods ensure quicker and more efficient checkouts. Additionally, Q-Zap empowers store staff to provide superior customer service by freeing them from fixed cash registers. As Razorpay expands its offline payment services, it is dedicated to pioneering innovative solutions that tackle key obstacles in financial transactions for both online and offline enterprises.