Craftsvilla was founded by Manoj Gupta and his wife, Monica in 2011 as a platform for selling ethnic goods. As of now, they have their presence online as well as the company owns 60 offline stores. However, this company has been in trouble since the beginning. They have had problems reaching out to the artisan community which lives all over India. Most of these artisans have no knowledge of the internet. The logistics and delivery of the products havealso been a problem faced by the company. As a solution for these major problems, the company compromised its vision and centered its business in Surat.
Also, in the eight years since its inception, the company has made many changes in the business model. Currently, they operate on a model that allows them to sell their products both online and offline. It also faced other issues like the senior management quitting because of heavy losses in 2017. Another major issue faced by the company is stiff competition from e-commerce giants like Amazon and Flipkart.
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